19 Mar
2023
Full-Time Hotel Front Desk Agent – Kalimpong
Job Description
Guest satisfaction is a top priority at the hotel front desk, and employees in this role must be able to prove their dedication to exceeding expectations. Position responsibilities include helping visitors at all times, answering phone calls and checking guests in and out in compliance with business policies and procedures As part of their daily duties, hotel front desk staff are also responsible for completing all front office documentation and ensuring that safety and security protocols are in place for all colleagues and visitors.
Job Title : Hotel Front Desk Agent
Location : Kalimpong, West Bengal, India
Salary : $ 14.26 per hour.
Company : Holiday Inn Manhattan – Financial District
Job Type : Full-Time
Qualifications:
- Superior guest service requires a friendly smile and aid in obtaining guest and local information. The happiness of guests comes before exploring new revenue streams.
- Protect hotel information, communications, reports, and files. Handle incoming and outgoing bookings General Manager lost and found.
- Create a daily cash report, balancing payments and expenditures with machine totals; generate a deposit slip; and help the Guest Services Manager by providing a summary of daily bank status. Changes should be requested.
- At all times, assist guests efficiently, courteously, and professionally. Maintain a high degree of service and hospitality. Deal with guest problems or difficulties promptly and efficiently, and ensure that all are fulfilled to satisfaction in a timely way.
- The success of your department might have a ripple effect on other areas of your business. Always clean the hotel’s restrooms, lobby, and other public locations.
- People excellence indicates a dedication to customer service and teamwork together with a love for service. Product excellence – deliver a great customer experience by providing polite, cheerful service and a speedy, accurate check-in.
- Close the guest’s account and verify their satisfaction at the time of check-out. A supervisor should be contacted if a problem continues despite your best attempts to discover a solution on your own, within the constraints of the company’s laws and regulations.
- Always provide a warm greeting to consumers in a true and courteous manner. It is important to have a voice that is upbeat and easy to hear, to actively listen in order to comprehend requests, to reply with the necessary action, and to offer correct information, such as outlet hours and nearby attractions.
- Assist with cleaning any area of the hotel allocated by the management, including but not limited to the front desk, the associate break room, the guest laundry, the fitness room, the vending areas, the stairwells, and the common spaces.
- All arriving guests must be registered, with all necessary information, a completed registration card, and a payment mechanism established. Accept and record credit card and picture ID information on guest accounts, as well as providing change as necessary.
Skills:
- being able to stand and roam about the front office while still managing to do vital tasks, In English, the ability to read, listen, and communicate well, both orally and in writing.
- You must have some expertise with property management software to be successful in this profession. All shift reports must be examined, and audits must be completed on time.
- Advanced computer abilities needed to quickly and accurately enter data. Early warning of a calamity is crucial.
- Diploma or GED required. Three years’ front desk experience is necessary, along with computer skills.
- Ability to work well with both internal and external customers, some of whom will need a lot of patience, tact, and diplomacy to calm down, get correct information, and help solve problems.