Full-Time Lead Customer Service Representative – Panipat
Job Description
From the initial product inquiry to the post-delivery of the product, the Client Service Lead is responsible for providing a high degree of customer involvement and ensuring customer satisfaction. Contract review, order entry, coordination with application engineering, planning, and production divisions, as well as delivering superior customer service support, will be the primary tasks of the incumbent. We’re searching for someone who can help our customers, support the sales team, and collaborate with other departments such as production, planning, and application engineering. The ideal applicant for this position will have prior customer service and ERP system experience.
Job Title : Lead Customer Service Representative
Location : Panipat, Haryana, India
Salary : $ 15.83 per hour.
Company : Community Transit
Job Type : Full-Time
Qualifications:
- Refunds must be processed, and new products must be provided.
- Handle inbound and outbound calls politely, promptly, and professionally.
- Use your knowledge and abilities to provide accurate answers to client questions while following all scripts, policies, and procedures.
- Ensure first-contact resolution through good email handling and problem-solving.
- Customer complaints should be sent to the right internal or external partners.
- There must be rigorous adherence to all attendance and work schedule requirements.
- To stay current on programme knowledge, systems, and processes, attend meetings and trainings and review all new training materials.
- Expand and strengthen the information base that already exists.
- Comply with all confidentiality and personal information requirements.
- Use the right systems/spreadsheets to accurately document and handle client claims.
Skills:
- Must be self-motivated and capable of moving, prioritizing, and meeting deadlines on their own.
- The Microsoft Office Suite and tools must all be available.
- It is preferred that you have a bachelor’s degree in business administration, communications, or a closely connected field.
- 2+ years of experience in a retail or ecommerce-related discipline or sector is required.
- Strong organizational and communication skills are necessary, as well as precise attention to detail.